Contact Us

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Please note: Mates4Mates FRCs will be closed during the festive season. We are closed the following dates:

22 December 2017 - 1 January 2018 (inclusive). We will open again on 2 January 2018

Support available

If during this period you require support and or someone to speak to please call VVCS 24 hour counselling on 1800 011 046.

Other DVA services available inlcude:

  • Access to DVA’s online mental health information and support – Veterans can visit DVA’s At Ease mental health portal wherever they are at www.at-ease.dva.gov.au
  • Transport – DVA staff will be available to process transport requests for medical treatment between 27–29 December. The transport booking service will be closed on 25–26 December and 1 January. If transport is required during this period but has not been pre-booked, DVA clients can pay for the transport up front and seek reimbursement when offices re-open. Alternatively, transport can be booked and reviewed, and travel expenses can be claimed online through DVA’s MyAccount at https://myaccount.dva.gov.au.
  • Hospital admissions – Doctors can admit DVA patients into hospital and request retrospective approval for the admission, where required, when DVA resumes full services on 2 January.
  • Defence Service Homes (DSH) Insurance – Help with policy and claim enquiries is available 24-hours a day on 1300 552 662. Payments can be made on 1300 304 989 or via the DSH website www.dsh.gov.au.
  • Pharmaceutical approvals – providers seeking prior approval for pharmaceuticals can call the Veterans’ Affairs Pharmaceutical Advisory Centre (VAPAC) 24-hours a day on 1800 552 580.

Online enquiries

For any enquiries please complete the Enquiry Form. Please note: these emails will not be replied to until 2 January 2018. 

Enquiry Form

 

















Our Addresses

Brisbane Family Recovery Centre
27 Douglas Street, Milton QLD 4064
PO Box 1220, Milton QLD 4064

1300 4 MATES (1300 4 62837)
or 07 3493 6200

Fax: 07 3493 6202

Hours: Mon-Fri 8:30 AM - 4:30 PM

Townsville Family Recovery Centre
40 Anne Street, AITKENVALE QLD 4814
(Main entrance via Wotton Street)
PO BOX 1334, AITKENVALE BC, QLD 4814

Tel: 07 4771 9600

Fax: 07 4771 9660

Hours: Mon - Fri 8:30 AM - 4:30 PM

Hobart Family Recovery Centre
206 New Town Rd, New Town, TAS 7008
(Main entrance and parking via Montagu Street)

Tel: 03 6242 8940

Fax: 03 6111 0571

Hours: Mon - Fri 8:30 AM - 4:30 PM