Mental health and wellbeing services
Treatment to help you manage your mental health, wellbeing and improve your quality of life.
Clinical services for veterans and families.
How to access clinical services at Mates4Mates.
At Mates4Mates, we provide a way forward for current and ex-serving members of the Defence Force and their families experiencing physical injuries, mental health impacts and social disconnection.
Our team of psychologists, counsellors and social workers provide services face-to-face through our Veteran & Family Wellbeing Centres and via telehealth. Our exercise physiology and physiotherapy services are also available face-to-face through our Veteran & Family Wellbeing Centres, and via telehealth where eligible.
Mates4Mates is registered with the Department of Veterans’ Affairs (DVA) and Medicare as a recognised Allied Health Provider for psychology, exercise physiology (EP) and physiotherapy services. Mates4Mates accepts DVA Health Cards upon a GP referral, and we accept Mental Health Care Plans or Extended Primary Care Plans for family members.
Our staff truly understand what it means to be part of the Defence community and are experienced in helping those in need overcome hurdles and navigate their recovery.
How to access Mates4Mates clinical services.
- Obtain a referral from your GP, Medical Officer or specialist.
- Book an appointment with Mates4Mates.
Obtaining a referral
If you are a current or ex-serving Australian Defence Force member who has been impacted by their military service, or a family member of someone who has been, you can access Mates4Mates clinical services.
Referrals are required to make an appointment with a Mates4Mates psychologist, exercise physiologist or physiotherapist. Mates4Mates is registered to provide psychology, exercise physiology and physiotherapy services under DVA and Medicare. To access Mates4Mates psychology, exercise physiology or physiotherapy services, make an appointment with your GP, Medical Officer or specialist who will assess your situation and issue a referral under DVA or Medicare, if appropriate.
To make an appointment with a Mates4Mates social worker, Mates4Mates can accept DVA referrals for social work services under some conditions (Medicare referrals aren’t accepted). Make an appointment with your GP, Medical Officer or specialist to discuss further.
While no referrals are required to make an appointment with a Mates4Mates counsellor, please contact Mates4Mates on 1300 4 MATES (62 837) for details on how to access counselling services.
Booking an appointment
Mates4Mates has clinicians available for appointments across their centres in Brisbane, Ipswich, Sunshine Coast, Townsville, Cairns, Hobart and Darwin. Telehealth appointments are also available where eligible.
When you’re ready, you can book an appointment with a Mates4Mates clinician by calling 1300 4 MATES (62 837) or completing the online booking form. If we receive your referral directly from your doctor, we will be in touch to book an appointment.
Click here to book an appointment online.
Frequently asked questions
Please reach out to the Mates4Mates team on 1300 4 MATES (62 837) and we can chat to you about accessing support.
Mates4Mates clinical services are offered both in person and online where eligible via telehealth. Telehealth enables you to receive services in the comfort of your own home. You can use any mobile device (e.g., iPad, phone, laptop) or desktop with a web browser (e.g., Google Chrome, Firefox or Safari) that has access to the internet.
Visit our health provider information page here.
You do not need to be a registered Mates4Mates member to access clinical services. To access other activities and services such as our social connection activities and Skills for Recovery Programs, join Mates4Mates by filling out our new client form.
To those who are registered with Mates4Mates, wellbeing services such as trauma-informed yoga, group classes, social connection activities and more are also available.
Need more information or ready to make an appointment?
Make a call
To find out more information or to make an appointment over the phone, you can call us anytime Monday to Friday between 8:30am and 4:30pm.