Jonathan Moscrop
Townsville
Information for Healthcare Professionals
Supporting veterans and their families together.
At Mates4Mates, we provide a way forward for current and ex-serving members of the Defence Force and their families experiencing physical injuries, mental health impacts and social disconnection.
We provide evidence-based therapies delivered by psychologists, exercise physiologists, physiotherapists, social workers and counsellors, both face-to-face through our centres across Australia and via telehealth.
Our staff truly understand what it means to be part of the Defence community and are experienced in helping those in need overcome hurdles and navigate their recovery.
Mates4Mates is registered with the Department of Veterans’ Affairs (DVA) and Medicare as a recognised Allied Health Provider for psychology, exercise physiology and physiotherapy services. Mates4Mates is also part of the Bupa ADF Health Service Provider Network.
We accept DVA Health Cards upon a GP referral, and we accept mental health care plans for family members.
People can also be referred to Mates4Mates for social work services through DVA under specific instances.
While no referrals are required to make an appointment with a Mates4Mates counsellor, contact us for details on how to access counselling services.
Referring your patient to Mates4Mates
Mates4Mates provide both face to face and telehealth services to people with eligible referrals.
Face to face services are available in the following locations:
- Phone: 1300 462 837
- Fax: (07) 3493 6202
- Healthlink EDI: m4mstaff
- Email: referral.bne@mates4mates.org
- Address: Level 1, RSL Queensland Veteran & Family Wellbeing Centre, 274 Stafford Rd, Stafford QLD 4053
- Opening Hours: 8:30am – 4:30pm, Monday – Friday
- Phone: 1300 462 837
- Fax: (07) 3493 6202
- Healthlink EDI: m4mmaroo
- Email: referral.bne@mates4mates.org
- Address: Level 2, RSL Queensland Veteran & Family Wellbeing Centre, 21 Carnaby Street, Maroochydore, 4558.
- Opening Hours: 8:30am – 4:30pm, Monday – Friday (please note the centre closes at 4:00pm on Fridays)
- Phone: (07) 2800 8900
- Fax: (07) 3493 6202
- Healthlink EDI: m4mwstip
- Email: referral.bne@mates4mates.org
- Address: Level 1, 260 Brisbane St, West Ipswich QLD 4305
- Opening Hours: 8:30am – 4:30pm, Monday – Friday
- Phone: (07) 4771 9600
- Fax: (07) 4771 9660
- Healthlink EDI: m4maitke
- Email: referral.tv@mates4mates.org
- Address: 40 Anne St, Aitkenvale QLD 4814 Phone: 1300 462 837
- Opening Hours: 8:30am – 4:30pm, Monday – Friday
- Phone: (03) 6242 8940
- Fax: (03) 6111 0571
- Healthlink EDI: m4mnewto
- Email: referral.hob@mates4mates.org
- Address: 206 New Town Rd, New Town TAS 7008
- Opening Hours: 8:30am – 4:30pm, Monday – Friday
- Phone: (08) 7943 2800
- Fax: (08) 7943 2300
- Healthlink EDI: m4mspark
- Email: referral.nt@mates4mates.org
- Address: 39 Stuart Hwy, Stuart Park NT 0820
- Opening Hours: 8:30am – 4:30pm, Monday – Friday
- Please send all telehealth referrals through to the patients nearest centre.
If you have any questions on referring a patient to Mates4Mates, please contact us on 1300 4 MATES (62 837) or enquiry@mates4mates.org.
For more information download the fact sheet below.