Accessing Telehealth services at Mates4Mates

Accessing Telehealth services at Mates4Mates

21 March 2020

Mates4Mates Psychologists and Exercise Physiologists are available to see clients via video call or telephone. Find out how to access these services via telehealth.

What is telehealth?

Telehealth is a convenient way of accessing health services online via video.  Telehealth enables you to receive services in the comfort of your own home. This is particularly important if you are confined to your home, unwell or unable to travel.

Can anyone access telehealth services?

To see a psychologist or exercise physiologist all you need is a DVA/Medicare referral from your GP. Some Mates may not be suitable for telehealth services due to clinical reasons. This will be discussed with you at the time of the appointment and alternative options suggested.

What equipment do I need for telehealth?

 You can use any mobile device (e.g. iPad, phone, laptop) or desktop with a web browser such as Google Chrome, Firefox or Safari. You will also need WIFI or internet connectivity and both audio and visual capabilities on your device.

Is telehealth as effective as face to face sessions?

Research has indicated that telehealth services can be just as effective as face to face consults for a wide range of psychological issues.

What about privacy and confidentiality?

The same privacy and confidentiality requirements apply for face-to-face and online consultations.

The psychologist will take notes, but your consultation will not be recorded.

What if I don’t have access to a camera and internet?

If you don’t have access to a computer, tablet or smartphone with internet, you may be suitable for telephone consults.

Is there anything else I should know?

Yes, telehealth is a great option for people to use however there are a few basic rules to follow:

  • Make sure you are in a private space.
  • Turn any other device (such as tv or radio) off.
  • Ensure you won’t be disturbed by other household members, including children and pets.
  • Be aware of your surroundings. If you don’t want the psych to see your kitchen, don’t have your consult in that room.
  • If you are concerned about others overhearing you, use headphones and discuss this with your treating psychologist.
  • Try to make sure your face is well-lit.

How do I make an appointment?

It’s simple. If you are a new client, please arrange for your GP referral to be sent to us. Our team will then contact you to schedule an appointment. You will receive an email with instructions on setting up telehealth for your session.

If you are scheduled for a telephone consult, your psychologist will call you at the scheduled time.


How to check in for your telehealth session using

To meet with your clinician on, first you need to use Chrome, Firefox, or Safari browser.  A webcam and microphone are also required.
  1. Click on the personalised room link  in your email or text message. It should look like clinician’s name.
  2. Enter your name, click "Check-In"
  3. You are now in your provider's waiting room. Wait for your clinician to start the call

View a short video on how to use below:

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