Changing the lives of veterans and their families in 2020

Changing the lives of veterans and their families in 2020

05 February 2021

At Mates4Mates, we know how challenging it can be to overcome service-related injuries and mental health issues. But, through our wide range of integrated support services, thousands of veterans and their families found a new way forward in 2020.

Last year brought about many unforeseen circumstances and challenges as a result of COVID-19, but together we united our efforts, adapted our services and continued providing vital services to veterans and their families.

Since Mates4Mates first launched, more than 5,600 current-serving members, veterans, and family members have directly benefited from our life-changing support services which include psychology and physical rehabilitation, social connection activities and skills-based clinical programs.

Support looks different for everyone. While some people benefit from taking part in just a few activities, others need comprehensive support that targets both their physical and mental health. As an organisation, we’re committed to meeting those needs, and ensuring individualised support and guidance is provided to improve quality of life.

In 2020, the number of new people who accessed Mates4Mates services grew by over 21 per cent. This means, that for the very first time, many of these people received the help they needed.

We provided more than 23,700 connections to our members, both face-to-face and online, throughout the year. When COVID-19 lockdowns were happening in the majority of States and Territories, we made over 1,100 welfare calls and delivered over 700 pieces of online content to keep the community connected through one of the most challenging years yet.

Veterans and families of all ages use our support services with over 50 per cent of our members aged between 30 and 49 and a mix of 70 per cent males, and 30 per cent females.

Despite the challenges of 2020, our staff and community rallied together to achieve significant results and provide support for veterans and their families through the difficult times.

To download our full 2020 Impact Statement, please click here.

To support our important work, visit

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